to our clients

understand

what your customers experience

implement

analysed recommendations to improve service standards

achieve

measureable results to be monitored regularly

to our mystery shoppers

get

flexible and fun jobs

report

on your shopping findings

get paid

to shop and report

customer satisfaction

is at the heart of all we do

we want to make them love your brand

we want to exceed your expectations

we want to bring you more business

do your math

96%

of unhappy customers

do not complain

12

positive experiences needed

to make up for 1 bad experience

91%

of unhappy customers

will not return

6

times more cost

to acquire a new customer vs. retaining an existing one

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